Policies

By purchasing from www.917Graphics.com, you agree to the following policies, terms, and conditions. It is the client’s responsibility to read and understand these policies in full before making a purchase. 917Graphics  is not responsible for misunderstandings due to failure to review this information.

Please note: Phone consultations are not offered. All inquiries must be submitted via email at 917Graphicsco@gmail.com

 

Business Hours:

Monday - Friday : 10 AM – 5 PM 

Closed: Saturday, Sunday + all U.S holidays

Emails received outside of business hours will be addressed during the next 1-2 business days.

 

Turnaround Times

Turnaround times vary depending on the service purchased.

• Standard processing for à la carte design services is approximately 5–14 business days.

• Specific timelines are listed on individual product or service pages.

• Turnaround times are estimates, not guarantees, and may shift depending on current workload.

Important: Turnaround time does not begin until your design form is fully completed and submitted. Revision rounds, edits, and change requests extend the overall timeline.

 

Design Form

Clients must complete the design form in full after purchase. Projects will not begin until the form is submitted.

• The form is accessible in the top and bottom menus of the website. 

• You will also receive 1–2 follow-up emails with instructions and a direct link to complete the form.

Failure to submit the form promptly will result in delays to your project.

 

Ghost Policy/Project Abandonment

• Clients have 72 hours to respond to all communication regarding proofs, revisions, or approvals.

• Each late reply extends turnaround time by 2–5 business days and may move your project to the back of the queue.

Example: If contacted Monday morning and no reply is received until Wednesday night, your project will be delayed 2–5 business days.

• If no communication is received for 10 days, the project will be considered abandoned and cancelled without refund.

• To restart a cancelled project, a reopening fee will be required.

 

Refunds and Cancellations

All sales are final. Due to the custom nature of design services, refunds are not issued under any circumstances.

Refunds will not be granted for:

• • Choosing another designer

  • Buyer’s remorse

  • Failure to use the provided designs

  • Dissatisfaction with concepts once work has already been completed

If you wish to cancel after work has begun, no refund will be provided for payments made.

 

Chargebacks/Disputes:

• All supporting documentation will be submitted to your bank and/or Shopify for investigation.

• You will be permanently banned from future purchases.

• You are prohibited from using any designs created by 917 Graphics in the event of a chargeback or dispute. Unauthorized use will result in legal action.

Right of Refusal:

917 Graphics reserves the right to cancel any order if:

• The client exhibits disrespectful or abusive behavior

• Policies are not followed

• Timelines are disregarded

In such cases, no refunds will be issued. Maintaining a respectful and professional working relationship is required.

 

Website Design Services

• Clients are responsible for all ongoing costs, including hosting, domain fees, third-party apps, and Shopify subscriptions.

• Clients must ensure their products/services comply with Shopify’s terms. 917 Graphics is not liable for suspensions or closures due to prohibited content.

Revisions and Edits

• Each project includes up to 3 complimentary revisions.

• Additional revisions: $15 per round.

• Revisions cover minor adjustments only (color tweaks, font changes, small sizing edits).

• A new design request is not considered a revision.

Final Approval:

• Once a design is approved and delivered, the project is considered closed.

• Any edits requested after approval will incur additional fees.

• Clients are responsible for checking spelling and details prior to approval.

 

Multiple Services or Packages

If booking multiple services, each will be completed one at a time. Client approval for one service is required before proceeding to the next.

Font Licensing

Seven14 Designs does not provide or transfer font licenses. While fonts may be used in your design, it is the client’s responsibility to purchase appropriate licenses for commercial use. Failure to do so may result in legal or financial liability, for which 917 Graphics holds no responsibility.

 

File Delivery and Ownership

• Final logo files include JPG, PNG, and PDF formats.

• Source files (.AI, .PSD, etc.) are not included unless purchased separate
  Payments

• Full payment is required at checkout unless selecting a third-party installment service (e.g., Shop Pay Installments, Sezzle, Zip).

• Failure to complete payments will result in suspension or cancellation of services.

 

Portfolio and Marketing use

917 Graphics retains the right to share completed projects across social media, website, and portfolio materials.